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Business plans include a monthly dollar allowance for AI tokens, voice, and messaging. That allowance is shared across all agents in your organization. For example, a $500 allowance covers your first $500 of eligible usage each month. Unused usage doesn't roll over. Starter has no included allowance—you pay for usage as you go.

Usage above your allowance is billed at applicable rates. Continued service is subject to payment, account standing, and applicable service limits.

There's no plan or platform setup fee. One-time setup fees may apply to the agents and add-ons you select, depending on the configuration and work required. We'll itemize those fees in your quote before you get started.

Yes. You can upgrade your plan or add agents and features as your needs grow. Changes take effect on the agreed activation date. Downgrades and reductions generally take effect at renewal unless your agreement specifies otherwise. Contact our team to review your options.

Enterprise is tailored to your organization's workflows, scale, and requirements. We'll scope your agent access, included usage, features, capacity, and support, then provide a quote that clearly identifies what's included and any separate fees.

Yes. Vida undergoes regular independent SOC 2 Type II audits covering controls related to security, availability, and confidentiality. Contact our team to request our latest report and details about its scope.

Vida supports HIPAA-regulated workflows through designated configurations and an applicable Business Associate Agreement (BAA). These workflows require the appropriate Advanced Privacy setup and authorization before handling protected health information. Contact our team to confirm the requirements for your use case.

SMS registration may take up to two weeks, depending on carrier review and approval. We'll help you prepare the required business and campaign information. SMS requires the Text Messaging add-on, and activation depends on registration approval.