Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

AI Agents for BPO & CX Outsourcing Providers

Ready to Sell Enterprise AI Agents for BPOs, and Global Service Providers

The Vida AI Agent OS gives outsourcing providers the tools to sell and manage AI agents at scale. Give your customers the ability to handle inbound, outbound, email, chat, and back-office tasks with unmatched accuracy and reliability. BPOs increase margins, decrease SLA breaches, and improve client satisfaction.

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Dashboard screen showing AI usage statistics for Alma, Inc., including AI Voice Minutes with 282,378 used, $26,237.8 charged, and $2,623.78 average cost per organization, and AI Outbound Messages with 71,517 used, $3,991.02 charged, and $399.102 average cost per organization, with line graphs displaying usage trends from October 13 to November 13.

Stop Missing SLAs — Start Exceeding Them

Outsourcing clients expect responsiveness, speed, and measurable improvements in CX.
Vida ensures every inquiry is answered instantly, consistently, and according to your client-defined requirements.

Scale Capacity Instantly

Meet any-time demand spikes without hiring or training. AI agents provide coverage for every client program.

Turn Interactions Into Revenue

Qualify leads, schedule appointments, process transactions, sync data, and surface upsell opportunities.

Strengthen Client Trust

Deliver predictable, accurate service—no matter the volume, time of day, or staffing constraints.

Calculate Your Cost with the Vida ROAI Calculator

Plug in your call volume and find out how adding Vida AI Agents impact your revenue. We'll generate a personalized report with savings projections and AI agent recommendations for your industry.

RIGHT-FIT ROUTING

Smarter Client Call Handling and Intelligent Triage

Modern BDOs manage huge volumes of voice interactions across industries. Vida’s AI Agents instantly identify intent, authenticate callers, and route them correctly—reducing handle times and improving SLA performance.

Customer requests to upgrade internet speed; automated response directs to sales department among accounts and supervisor options.

Chat conversation where Alma IT support says, 'Thanks for contacting Alma IT. Let’s get your internet working again.' The user replies, 'Thanks. My internet has been down for an hour. What should I do?' Alma IT responds with 'Call in progress' and a 1 minute 42 seconds audio play button.

EXPERIENCE THAT SCALES

High-Quality Interactions
Across Every Program

Sell branded, accurate, multi-language interactions at scale. Vida follows scripts perfectly, responds instantly, and ensures every client receives a polished, reliable experience.

OPERATIONAL INTELLIGENCE

Automated Logging, CRM Sync, and Workflow Triggers

Vida records call summaries, updates client systems, and initiates follow-ups automatically. Gain cleaner operations, more accurate reporting, and improved SLA consistency.

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HIGH-VELOCITY SUPPORT

Resolve High-Volume Inquiries Faster and Reduce Cost-to-Serve

Vida handles repetitive inquiries—status checks, scheduling, FAQs, lead qualification—freeing your team to focus on complex interactions. Improve throughput, margins, and overall program performance.

Improve Revenue Across Your Business

Answer every call, automate operations, and give your customers AI agents that work — billed on your invoice.

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Why Call Centers Choose Vida

Custom Flows per Client Program

Adapt flows to each brand’s script, compliance requirements, and KPIs.

Omnichannel Support

Voice, email, chat, SMS—align with market trends toward omnichannel CX.

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Performance Analytics

Gain insights into call volume, agent response times, completion rates, and intent patterns.

Multi-Language Support

Serve global clients with accurate multilingual interactions.

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Scalable and Cost-Efficient

Expand capacity without hiring or offshore ramp-up.

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Enterprise-Grade Security

Ensure customer data is secure with enterprise-grade protection and compliance.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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