Vida is the AI Agent Operating System — a platform for building, selling, and managing AI capable of managing operations and running communication for a business.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

What is Vida Operator?

Vida Operator is another named used to refer to the Vida AI Agent ability to perform workflow and operations. All Vida Agents are OpenClaw compatible, and come out of the box with skills and templates allowing them to handle a variety of workflow tasks. Those tasks included, but aren't limited to: browser control, CRM automation, messaging, task management, data retrieval, social engagement.

OpenClaw is an open-source, autonomous AI agent that runs typically runs locally on a user's machine (PC/VPS) to automate tasks and execute shell commands. Vida AI Agents are compatible with OpenClaw and can do anything OpenClaw AI agents can do. However, it is important to note that unlike OpenClaw, Vida AI Agents are deployed in the cloud surrounded by an enterprise-grade secure environment, and they do not need to be deployed unsecurely, on your local machine.

Can AI Agents Automate Workflows?

Yes. Vida AI agents are capable of handling simple and complex workflows for business. Vida agents are equipped with their own computer, browser, memory, and the tools need to perform most any task a person can do.

AI AGENTS FOR PERFORMANCE MARKETING

AI Agents That Qualify Leads, Confirm Meetings, and Scale Your Campaigns

Your campaigns generate leads. Converting them takes people, and people don't scale. Vida AI agents respond to every inbound lead in seconds, qualify using your approved scripts, confirm meetings across voice and SMS, and update your CRM after every interaction. 24/7. No queue. No turnover. No missed leads.

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Deploy AI Agents Across Your Campaign Operations

Performance marketers use Vida to automate the workflows that consume the most time and margin: lead qualification, meeting confirmation, and CRM operations.

Lead Qualification

Qualify every inbound lead using your scripts, criteria, and campaign rules. Route qualified leads to the right buyer or queue instantly.

Meeting Confirmation & Recovery

Confirm booked meetings via voice and SMS. Recover cancellations with immediate follow-up. Rebook open slots automatically.

Campaign Operations

Update CRM dispositions, log consent, sync data across your lead distribution platform, and run after-hours coverage on every campaign.

SPEED TO LEAD

Respond to Every Lead in Seconds. Qualify on the Spot.

78% of buyers choose the vendor that responds first, but only 7% of companies respond within 5 minutes. Vida AI agents respond to every inbound lead within seconds, qualify using your approved script, and route the outcome to the right buyer before a human would have picked up the phone.

Agents Can:

Qualify inbound leads using your scripts and criteria
Route qualified leads to buyers or campaign queues instantly
Handle objections, capture data, and log dispositions after every interaction

BUILT FOR CAMPAIGNS

Compliance on Every Call. No Script Drift. No Exceptions.

The FCC's one-to-one consent rule changed everything for performance marketing. Vida AI agents follow approved scripts exactly, log consent, deliver required disclosures, and adhere to TCPA rules on every interaction. Compliance is enforced by the system, not by training.

Campaign-ready compliance:

SIP trunk and DID integration for voice AI delivery
A2P 10DLC, TCR, and STIR/SHAKEN compliance built in
Full interaction audit trail: recorded, transcribed, and reviewable

AUTOMATE CAMPAIGN WORKFLOWS

Confirmations, Cancellations, Follow-Up, and CRM. All Automated.

Meeting confirmation is where campaigns lose margin. Vida AI agents run confirmation, recovery, and follow-up workflows automatically across voice and SMS, so your team works only the leads that are ready to convert.

AI Agents Can:

Confirm meetings via voice and SMS, handle reschedules
Recover cancellations with immediate follow-up to rebook
Reactivate aged or stale leads across channels on a schedule
Handle after-hours and overflow inbound with the same scripts and routing

MEASURE EVERY OUTCOME

Per-Agent Analytics That
Tie Directly to Campaign Performance

Vida surfaces the numbers that matter: confirmation rates, qualification rates, cost-per-outcome, and conversion by campaign, agent, and time period. Know exactly what your AI agents are producing and tie their performance to revenue.

Your Dashboard Includes:

Confirmation rate, qualification rate, and conversion tracking per campaign
Per-agent performance analytics with individual interactions
Outcome-based billing that aligns cost to results, not usage

Improve Revenue Across Your Business

Answer every call, automate operations, and give your customers AI agents that work — billed on your invoice.

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Why Performance Marketers Choose Vida

Instant Lead Response

Every inbound lead contacted in seconds. No queue, no aging, no after-hours gap.

TCPA-Ready Compliance

STIR/SHAKEN, A2P 10DLC, TCR, and TCPA compliance enforced on every interaction.

Outcome-Based Billing

Pay tied to results, not usage. Confirmation rates, qualification rates, and cost-per-outcome.

Multi-Channel Coverage

Voice, SMS, email, and web chat from a single agent with coordinated follow-up sequences.

CRM and Dialer Integration

Dispositions logged, lead status updated, and campaign data synced after every interaction.

Scale Without Headcount

Add campaigns, verticals, and channels without hiring. No turnover, attrition, or ramp time.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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