Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

AI Agents for SaaS Platforms

Sell AI Agents from Your Platform
and deploy for Your Business

Vida OS helps SaaS companies deploy AI agents in two powerful ways: embed agents directly into your product to resell to customers, or deploy agents internally to support sales, onboarding, and support.

Get Started Today

User interface of a communication dashboard showing a list of recent messages and calls with contacts on the left and a detailed AI call summary conversation with Mary Roberts on the right.

Deploying AI Agents for Your Businesses

SaaS companies can use Vida OS to create new product lines with fully branded AI agents on their platform, or deploy them internally to handle sales and support efficiently without additional overhead.

Deploy for Your Customers

Improve your ROI and embed AI agents directly into your platform to sell to your customers.

Deploy for Your Business

Use AI agents internally to handle sales inquiries, onboarding, and support.

Deploy for Both

Sell AI agents to customers and use power AI agents for sales, support, and operations.

Calculate Your Cost with the Vida ROAI Calculator

Plug in your call volume and find out how adding Vida AI Agents impact your revenue. We'll generate a personalized report with savings projections and AI agent recommendations for your industry.

PLATFORM-READY AGENTS

Offer Embedded AI Agents Inside Your SaaS Platform

Add AI agents as a native feature your customers can deploy instantly. Vida integrates directly into your SaaS platform so users never miss calls, leads, or requests.

Customers Can:

Answer inbound calls automatically
Capture leads and intake data
Schedule appointments in real time
Route conversations to the right team

Dashboard displaying key metrics including 3,307 minutes saved, 1,281 calls answered, and 725 appointments booked with line charts trending upward, plus latest call logs with timestamps and brief caller information.

Chat conversation with Alma Insurance: Agent asks how to help; customer requests info on new life insurance; call in progress with 1:42 timestamp.

Customer Experience, Built In

Help Your Customers Deliver Faster, More Consistent Responses

Your customers rely on your platform to manage critical conversations and operations. Vida ensures every interaction follows their instructions, scripts, and brand voice—so experiences stay consistent at any scale.

Make your product more competitive with:

Industry-specific CRMs
Voice, texting, and social messaging tools
Agents who can perform complex workflows

HIGH-VELOCITY SUPPORT for your business

Handle Sales and Support Inquiries Without Adding Headcount

Use the same AI agents internally to answer inbound sales calls, qualify demo requests, support users, and perform mutlti-step operations. Vida AI Agents ensure nothing is missed—even during traffic spikes.

Teams can:

Respond instantly to inbound demand
Qualify and route leads automatically
Create reports, trigger CRM tasks, update data

Customer service agent wearing a headset, with chat bubbles asking if insurance plans can be changed anytime and a response stating to wait for open enrollment.

Customer service dashboard showing Alma Agent's inbox with messages from various contacts and a call summary for Mary Roberts on the right side.

OPERATIONAL CLARITY for your company

Keep Every Conversation and Operation Logged and Actionable

Vida captures call summaries, updates CRM records, and triggers follow-ups automatically—so your sales and support teams stay aligned without manual work.

Your operations stay:

Clean
Predictable
Scalable

Improve Revenue Across Your Business

Answer every call, automate operations, and give your customers AI agents that work — billed on your invoice.

Get Started Today

Why SaaS Providers Choose the Vida AI Agent OS

Flexible Deployment Models

Deploy AI agents for your customers, your internal teams, or both—without rebuilding your platform or workflows.

Platform-Ready Integrations

Embed AI agents directly into your CRM or communication product using APIs designed for SaaS data models.

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Performance Visibility

Track conversation volume, response times, outcomes, and intent patterns across customer-facing and internal use cases.

Multi-Language Support

Enable global SaaS customers to engage in their preferred language with accurate, consistent interactions.

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Scalable Without Headcount

Support growth and traffic spikes without increasing support staff or operational overhead.

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Enterprise-Grade Security

Protect customer and platform data with enterprise-level security, privacy controls, and compliance readiness.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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