Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

What is Vida Operator?

Vida Operator is another named used to refer to the Vida AI Agent workflow and operations compatibility. All Vida Agents are OpenClaw compatible, and come out of the box with skills and templates allowing them to handle a variety of workflow tasks. Those tasks included, but aren't limited to: browser control, CRM automation, messaging, task management, data retrieval, social engagement.

OpenClaw is an open-source, autonomous AI agent that runs typically runs locally on a user's machine (PC/VPS) to automate tasks and execute shell commands. Vida AI Agents are compatible with OpenClaw and can do anything OpenClaw AI agents can do. However, it is important to note that unlike OpenClaw, Vida AI Agents are deployed in the cloud surrounded by an enterprise-grade secure environment, and they do not need to be deployed unsecurely, on your local machine.

AI AGENTS FOR AGENCIES

AI Agents for Your Clients and Agency

The Vida AI Agent OS lets agencies build AI agents in two powerful ways: deploy and sell them for your clients as a branded, recurring revenue stream, or use them internally to run your own agency's communication and operations.

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Dashboard screen showing AI usage statistics for Alma, Inc., including AI Voice Minutes with 282,378 used, $26,237.8 charged, and $2,623.78 average cost per organization, and AI Outbound Messages with 71,517 used, $3,991.02 charged, and $399.102 average cost per organization, with line graphs displaying usage trends from October 13 to November 13.

Deploy AI Agents for Your Clients, Your Agency, or Both

Agencies use Vida OS to build fully branded AI agents for their clients, deploy agents internally to handle their own sales and support, or both.

Deploy for Your Clients

Build and brand AI agents for your clients. Add communication and operations automation to every engagement.

Deploy for Your Agency

Use AI agents internally to handle leads, qualify prospects, book meetings, managed social media, and automate follow-ups.

Deploy for Both

Sell AI agents to your clients and use the same platform to run your own agency. One OS, two revenue models.

CLIENT-READY AGENTS

Offer AI Agents as a Service to Every Client

Add AI agents to your web, marketing, or SEO engagements as a natural extension of what you already deliver. Clients get branded agents that answer calls, capture leads, book appointments, and follow up automatically. You get recurring revenue on every deployment.

Agents can:

Build custom-branded AI agents for each client
Use tempaltes to deploy AI agents quickly
Easily integrate AI agents into client systems

Customer management interface showing a list of customers with details and a chat interface where an AI agent sent a follow-up message to a customer named Danielle Ashlyn.

Three line charts showing growth from Oct 13 to Nov 13 with metrics: 2,168 minutes saved, 542 calls answered, and 725 social engagements.

CUSTOMER EXPERIENCE, BUILT IN

Help Your Clients Deliver Faster, More Consistent Responses

Vida AI Agents follow your client's brand voice, scripts, and escalation rules across calls, texts, and webchat. Every interaction is consistent. Every lead is captured.

Make your clients more competitive with:

Industry-specific AI agents
Voice, text, and webchat from one system
Automated scheduling, payments, and CRM updates

RUN YOUR OWN AGENCY ON VIDA

Handle Your Agency's Sales and Support Without Adding Headcount

Use the same AI agents internally to answer inbound sales calls, qualify demo requests, support existing clients, manage advertising, and perform daily operations. Vida AI agents ensure nothing is missed.

Your AI Agent Can:

Respond instantly to inbound demand
Follow up on proposals and outstanding invoices
Create reports, trigger CRM tasks, update data

Woman wearing glasses and a headset in a circular frame, with chat messages asking if AI marketing agent can manage social media, and response confirming it manages X, LinkedIn, and Facebook.

OPERATIONS, CLIENT AND INTERNAL

Keep Every Conversation and Operation Logged and Actionable

Vida captures call summaries, updates CRM records, and triggers follow-ups so your agency and your clients' sales and support teams stay aligned without manual work.

Your operations stay:

Clean
Predictable
Scalable

Improve Revenue Across Your Business

Answer every call, automate operations, and give your customers AI agents that work — billed on your invoice.

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Why Agencies Choose the Vida AI Agent OS

Custom Branding

Deploy AI agents and agent templates under your your agency's brand.

Flexible Deployment Models

Embed agents into client websites, connect to their phone systems, or deploy standalone.

Recurring Revenue on Every Agent

Usage-based pricing means you earn on every minute, message, and operation.

Platform-Ready Integrations

Connect AI agents directly to your clients' CRMs, schedulers, and payment systems.

Performance Visibility

Track volume, response times, outcomes, and client activity across every customer.

Scales With Your Client Base

From your first client to hundreds of deployments, Vida grows with your agency.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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