Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

What is Vida Operator?

Vida Operator is another named used to refer to the Vida AI Agent ability to perform workflow and operations. All Vida Agents are OpenClaw compatible, and come out of the box with skills and templates allowing them to handle a variety of workflow tasks. Those tasks included, but aren't limited to: browser control, CRM automation, messaging, task management, data retrieval, social engagement.

OpenClaw is an open-source, autonomous AI agent that runs typically runs locally on a user's machine (PC/VPS) to automate tasks and execute shell commands. Vida AI Agents are compatible with OpenClaw and can do anything OpenClaw AI agents can do. However, it is important to note that unlike OpenClaw, Vida AI Agents are deployed in the cloud surrounded by an enterprise-grade secure environment, and they do not need to be deployed unsecurely, on your local machine.

AI AGENTS FOR Hospitality

AI Agents for Hotels, Restaurants, Resorts,  
and Venues

our guests don't wait — and your front desk can't be everywhere. Vida AI Agents handle reservations, guest requests, confirmations, and follow-ups across every channel, around the clock.

Get Started Today

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Stop Losing Reservations to Missed Calls and Slow Response

Guests call once. If no one picks up, they book somewhere else. And between reservations, room requests, event inquiries, and post-stay follow-ups, your staff is stretched too thin to keep up. Vida AI Agents handle the guest communication and the operational work behind it.

Book Every Reservation

For a dinner table, a hotel room, or an event space — Vida AI Agents Vida AI Agents answer instantly and book your customer.

Automate Guest Communication

From appointment confirmations to payment reminders and review requests, Vida handles the work that falls through the cracks.

Sound Like Your Brand

Vida AI Agents are trained on your property, your amenities, and your voice. Every interaction sounds like it's coming from your team.

efficient

Run Your Hospitality Business from One System

Vida AI Agents do more than answer the phone. They book reservations, update your PMS or reservation system, send confirmations and pre-arrival details, handle room and table change requests, process deposits, trigger upsell offers for upgrades and packages, and request reviews after checkout. Your staff focuses on the guest in front of them while every other interaction is handled automatically.

Add an AI agent to your team

memorable

Every Guest Interaction, Handled Like Your Best Staff

A couple booking a last-minute anniversary dinner. A corporate traveler requesting early check-in. A wedding planner inquiring about event space for 200 guests. Vida AI Agents handle every call and message in your brand's voice, capture the details that matter, and move each interaction into the right workflow before the conversation ends.

Talk to an AI expert

affordable

Built for Peak Season and
Off-Hours Alike

Vida AI Agents scale with demand automatically. During peak season, they handle hundreds of concurrent reservations without adding staff. During slow periods, you're not paying for idle capacity — agents are usage-based, so costs align with volume. Every interaction runs on always-on infrastructure with encrypted data, full audit logging, and strict compliance.

Get a free AI consultation

Call a Vida AI Agent

Try it out yourself, and talk to a live Vida AI Agent.

Call an AI Agent

Text an AI Agent

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Why Hospitality Businesses Choose Vida

Deploy AI agents in 90 days or less. Book more reservations, elevate the guest experience, and never miss a call.

24/7 Reservation Handling

Answer every communication instantly on nights, weekends, and peak season rushes.

Omnichannel Communication

Engage guests across voice, text, email, social, and webchat from one system.

Automated Scheduling and Reminders

Book reservations, send confirmations, arrival details, and reminders without manual work.

PMS and Res System Integration

Sync guest data, reservation details, and preferences on your platform.

Always-On Infrastructure

Built with automated failover and redundancy so you never miss a customer.

Ready to Scale

From a single restaurant to a multi-property hotel group, Vida grows with your business.

Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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