Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

AI AGENTS FOR MANAGED SERVICE PROVIDERS

Enterprise AI Agents
for Modern MSPs

Vida’s AI Agents give MSPs always-on coverage to capture issues, route requests, and respond faster while maintaining consistent service across every client.

Talk to an AI Expert

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An AI Agent for Every Customer

Add AI agents as part of your service offering to ensure customers have every call or request answered, captured, and routed. When issues reach your team, they're ready to act.

Always-On Intake

Ensure every client call or request is answered, captured, and routed—24/7.

Faster Issue Resolution

Reduce response times by gathering context before tickets reach your team.

Consistent Client Experience

Deliver professional, predictable interactions across every managed account.

Calculate Your Cost with the Vida ROAI Calculator

Plug in your call volume and find out how adding Vida AI Agents impact your revenue. We'll generate a personalized report with savings projections and AI agent recommendations for your industry.

INTELLIGENT INTAKE

Capture and Qualify Support Requests Automatically

MSPs support many clients, each with different systems, priorities, and SLAs. Vida answers incoming calls, identifies the issue, and collects the right information before routing requests to your team.

Agents can:

Identify the caller and account
Capture issue details
Determine urgency and category
Route to the correct queue or technician

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Audio transcript card labeled Call Answered, summarizing an agent answering a call recorded about Mary Roberts requesting a password reset on Tuesday at 4:15 pm MT, with playback duration 1:32 and control icons.

HIGH-VELOCITY SUPPORT

Handle High Ticket Volume Without Overloading Teams

MSPs often experience spikes during outages, upgrades, or security events. Vida absorbs repetitive and predictable requests so technicians can focus on complex issues.

The Result:

Faster response times
Less burnout
Better SLA adherence

CONSISTENTLY GREAT

Deliver a Professional Experience for Every Client

Clients expect fast, knowledgeable responses—regardless of time or volume. Vida ensures every interaction follows your scripts, tone, and escalation rules, so service stays consistent across all managed accounts.

This helps MSPs:

Reduce variability between technicians
Improve client satisfaction
Strengthen long-term retention

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Email inbox from Alma Agent showing messages from Mary Roberts about password reset, Brian Poller about call ended 4 minutes ago, and a faded message from Ava Chen.

OPERATIONAL CLARITY

Keep Calls, Tickets, and Follow-Ups in Sync

Vida logs call summaries, updates tickets, and triggers follow-ups across your PSA, CRM, or ticketing tools. Every interaction is captured cleanly—so nothing is missed.

Your operations stay:

Organized
Predictable
Scalable

Improve Revenue Across Your Business

Answer every call, automate operations, and give your customers AI agents that work — billed on your invoice.

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Why MSPs Choose the Vida AI Agent OS

Custom Flows per Client

Adapt scripts, routing, and escalation rules for each managed account.

PSA & Ticketing Integration

Sync seamlessly with the tools and software MSPs already rely on.

Faster Response Times

Capture issues instantly and route them correctly from the first interaction.

Multi-Language Support

Support global clients with accurate multilingual interactions.

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Scalable Without Headcount

Handle growth and surges without expanding support teams.

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Enterprise-Grade Security

Protect sensitive client environments with secure, compliant AI agents.

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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